Tenant Frequently Asked Questions

We accept cash, personal checks or money orders.  We do not keep change at the office, so if you pay in cash you must have exact change or we will place the extra money on your account for future charges.  If you pay with a personal check or money order, it is your responsibility to make sure it is filled out correctly (signature, correct date/year, correct amount, etc.).

You can send your rent to Housing Partnership, 605 E. Hancock St., Appleton, WI 54911.  If we receive it after the day it is due and it is postmarked on the 1st or later, the payment will be considered late.

Please check our Contact Us page for the most up-to-date contact information.  Routine maintenance is completed during business hours.

Please call the emergency maintenance pager at (920) 554-4027.  After the beep, enter your phone number and hang up.  Someone will call you back as soon as possible.  We respond to maintenance problems after business hours if there is a threat to the tenant's or building's safety.

When a tenant receives a 5-day notice, it means that they have committed a lease violation and have 5 days to correct the violation or move.  A 5-day notice does not require the tenant to move if they correct the violation; however, committing the same violation twice in a one year period does provide a landlord with the ability to terminate the lease.

You should still send your payment directly to the entity that bills you (i.e. City of Appleton, City of Neenah).  The Housing Partnership is notified about any past due water bills.  We often send out reminders to tenants to reinforce that timely payments of utilities is a lease requirement.  Past due water accounts are placed on the property owner's (Housing Partnership's) tax roll each November, so around this time each year, we contact anyone with a past due bill.  Failure to pay is a lease violation.

Your lease probably contains all of the information you need to apply for or renew your benefits through the county.  This is a good reason to always keep your lease in a safe place that is easily accessible.  If your lease isn't sufficient, contact us with the name and fax number of your worker and we will fax verification of your rent and/or residency (please specify) to them within 1-2 business days.

You must call 911 for all emergencies.  You should call the local non-emergency police number (see the Community Resources section) if you want to report something that is not an emergency.  Please do not hesitate to contact the police if you are concerned for your or anyone else's safety.  You should also call the Housing Partnership to keep us informed of the situation so we can address the problem properly.  Our tenants' willingness to report safety concerns is essential for us to keep our properties safe.

Many neighbor conflicts can be worked out between neighbors.  We encourage our tenants to politely approach their neighbor with their concern to see if the problem can be resolved.  You may call us if you already attempted to resolve the problem with your neighbor but have been unsuccessful in doing so.